Manage your billing plan

This page describes how to access and change billing plan information for your Pinecone organization through the Pinecone console. To change your billing plan, you must be the organization owner or billing admin for your organization.

For information on how to set up billing through a cloud marketplace, see AWS Marketplace, Azure Marketplace, or GCP Marketplace.

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Upgrade to pay-as-you-go billing

You can upgrade from the free Starter plan to pay-as-you-go billing directly in the Pinecone console:

1. In the Pinecone console, go to Settings > Billing > Plans.
2. Click Upgrade in the Standard or Enterprise plan section.

After upgrading, you will immediately start paying for usage of your Pinecone indexes, including the serverless indexes that were free on the Starter plan. For more details about how costs are calculated, see Understanding cost.

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Downgrade to the Starter plan

To stop recurring charges, you can downgrade to the free Starter plan. Before you can downgrade, your organization must be under the Starter plan quotas:

• No more than 5 indexes, all serverless and in the us-east-1 region of AWS.
  • If you have pod-based indexes, save them as collections and then delete them.
  • If you have serverless indexes in a region other than us-east-1, create a new serverless index in us-east-1, re-upsert your data into the new index, and delete the old index.
  • If you have more than 5 serverless indexes, delete enough indexes to bring you within the limit.
• No more than 1 project.
  • If you have more than 1 project, delete enough projects to bring you within the limit.
  • Before you can delete a project, you must delete all indexes and delete all collections in the project.
• No more than 2 GB of data across all of your serverless indexes.
  • If you are storing more than 2 GB of data, delete enough records to bring you within the limit.
• No more than 100 namespaces per serverless index.
  • If any serverless index has more than 100 namespaces, delete enough namespaces to bring you within the limit.
• No more than 3 Assistants.
  • If you have more than 3 assistants, delete assistants until you are below the limit.
• No more than 10 files per assistant.
  • If you have more than 10 files uploaded to an assistant, delete uploaded files until you are below the limit.
• No more than 1GB of Assistant storage.
  • If you have more than 1 GB of Assistant storage, delete uploaded files until you are below the limit.

Once you meet the requirements above, downgrade to the Starter plan as follows:

1. In the Pinecone console, got to Settings > Billing > Plans.
2. Click Downgrade in the Starter plan section.

Your billing will end immediately; however, you will receive a final invoice for any charges accrued in the current month.

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Access your billing history and invoices

You can access your billing history and invoices in the Pinecone console:

1. Go to Settings > Billing > Overview.
2. Scroll down to the Payment history and invoices section.
3. For each billing period, you can download the invoice by clicking the Download button.

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Update your credit card information

You can update your credit card information in the Pinecone console:

1. Go to Settings > Billing > Overview.
2. In the Billing Contact section, click Edit.
3. Enter your new credit card information.
4. Click Update.