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You can pay for the Standard and Enterprise plans with a credit/debit card or through the AWS Marketplace, Microsoft Marketplace, or Google Cloud Marketplace. This page describes how to switch between these payment methods.
To change your payment method, you must be an organization owner or billing admin.

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Credit card → marketplace

To change from credit card to marketplace billing, you’ll need to:
  1. Create a new Pinecone organization through the marketplace
  2. Migrate your existing projects to the new Pinecone organization
  3. Add your team members to the new Pinecone organization
  4. Downgrade your original Pinecone organization once migration is complete
  • Credit card → Google Cloud
  • Credit card → AWS
  • Credit card → Microsoft
To change from paying with a credit card to paying through the Google Cloud Marketplace, do the following:
  1. Subscribe to Pinecone in the Google Cloud Marketplace:
    1. In the Google Cloud Marketplace, go to the Pinecone listing.
    2. Click Subscribe.
    3. On the Order Summary page, select a billing account, accept the terms and conditions, and click Subscribe.
      The billing unit listed does not reflect the actual cost or metering of costs for Pinecone. See the Pinecone Pricing page for accurate details.
    4. On the Your order request has been sent to Pinecone modal, click Sign up with Pinecone. This takes you to a Google-specific Pinecone sign-up page.
    5. Sign up using the same authentication method as your existing Pinecone organization.
  2. Create a new Pinecone organization and connect it to your Google Cloud Marketplace account:
    1. On the Connect GCP to Pinecone page, choose Select an organization > + Create New Organization.
      If you see a message saying that the subscription is still in process, wait a few minutes, refresh the page, and proceed only when the message has disappeared.
    2. Enter the name of the new organization and click Connect to Pinecone.
    3. On the Confirm GCP marketplace Connection modal, click Connect. This takes you to your new organization in the Pinecone console.
  3. Migrate your projects to the new Pinecone organization:
    1. In the Pinecone console, go to Settings > Access > Members.
    2. Make sure the Owner email address for your original organization is set as an Owner or Billing Admin for your new organization. This allows Pinecone to verify that both the original and new organizations are owned by the same person.
    3. Go to Settings > Manage and copy your new organization ID.
    4. Go to Settings > Support > Tickets.
    5. For Ticket category, select Project or Organization Management.
    6. For Subject, enter “Migrate projects to a new organization”.
    7. For Description, enter the following: 
      I am changing my payment method from credit card to Google Cloud Marketplace. 
Please migrate my projects to my new organization: `<NEW_ORG_ID>`
    8. Click Submit.
  4. Add your team members to the new organization:
    1. In the Pinecone console, go to Settings > Access > Members.
    2. Add your team members to the new organization.
  5. Downgrade your original Pinecone organization:
    Do not downgrade your original organization until you receive a confirmation that Pinecone has finished the migration to your new organization.
    1. In the Pinecone console, go to your original organization.
    2. Go to Settings > Billing > Plans.
    3. In the Starter section, click Downgrade.
    4. Click Confirm downgrade.
Going forward, your usage of Pinecone will be billed through the Google Cloud Marketplace.
You can delete your original organization. However, before deleting, make sure to download your past invoices since you will lose access to them once the organization is deleted.

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Marketplace → credit card

To change from marketplace billing to credit card, you’ll need to:
  1. Create a new organization in your Pinecone account
  2. Upgrade the new organization to the Standard or Enterprise plan
  3. Migrate your existing projects to the new organization
  4. Add your team members to the new organization
  5. Downgrade your original organization once migration is complete
  • Google Cloud → credit card
  • AWS → credit card
  • Microsoft → credit card
To change from paying through the Google Cloud Marketplace to paying with a credit card, do the following:
  1. Create a new organization in your Pinecone account:
    1. In the Pinecone console, go to Organizations.
    2. Click + Create organization.
    3. Enter the name of the new organization and click Create.
  2. Upgrade the new organization:
    1. Go to Settings > Billing > Plans.
    2. Click Upgrade in the Standard or Enterprise plan section.
    3. Click Credit / Debit card.
    4. Enter your credit card information.
    5. Click Upgrade.
    The new organization is now set up with credit card billing. You’ll use this organization after completing the rest of this process.
  3. Migrate your projects to the new Pinecone organization:
    1. Go to Settings > Manage and copy your new organization ID.
    2. Go to Settings > Support > Tickets.
    3. For Ticket category, select Project or Organization Management.
    4. For Subject, enter “Migrate projects to a new organization”.
    5. For Description, enter the following: 
      I am changing my payment method from Google Cloud Marketplace to credit card. 
Please migrate my projects to my new organization: `<NEW_ORG_ID>`
    6. Click Submit.
  4. Add your team members to the new organization:
    1. In the Pinecone console, go to Settings > Access > Members.
    2. Add your team members to the new organization.
  5. Downgrade your original Pinecone organization:
    Do not downgrade your original organization until you receive a confirmation that Pinecone has finished the migration to your new organization.
    1. In the Pinecone console, go to your original organization.
    2. Go to Settings > Billing > Plans.
    3. In the Starter section, click Downgrade.
    4. Click Confirm downgrade.
    5. On the Continue your downgrade on the GCP marketplace modal, click Continue to marketplace. This takes you to your orders page in Google Cloud Marketplace.
    6. Cancel the order for your original organization.
      If you don’t see the order, check that the correct billing account is selected.
Going forward, you’ll use your new organization and your usage will be billed through the credit card you provided.
You can delete your original organization. However, before deleting, make sure to download your past invoices since you will lose access to them once the organization is deleted.

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Marketplace → marketplace

To change from one marketplace to another, you’ll need to:
  1. Subscribe to Pinecone in the new marketplace
  2. Connect your existing org to the new marketplace
  3. Cancel your subscription in the old marketplace
  • AWS/Microsoft → Google Cloud
  • Google Cloud/Microsoft → AWS
  • Google Cloud/AWS → Microsoft
To change from paying through the AWS or Microsoft Marketplace to paying through the Google Cloud Marketplace, do the following:
  1. Subscribe to Pinecone in the Google Cloud Marketplace:
    1. In the Google Cloud Marketplace, go to the Pinecone listing.
    2. Click Subscribe.
    3. On the Order Summary page, select a billing account, accept the terms and conditions, and click Subscribe.
      The billing unit listed does not reflect the actual cost or metering of costs for Pinecone. See the Pinecone Pricing page for accurate details.
    4. On the Your order request has been sent to Pinecone modal, click Sign up with Pinecone. This takes you to a Google-specific Pinecone login page.
    5. Log in to your Pinecone account. Use the same authentication method as your existing Pinecone organization.
  2. Connect your existing org to your Google account:
    1. On the Connect GCP to Pinecone page, select the Pinecone organization that you want to change from AWS or Microsoft to Google.
      If you see a message saying that the subscription is still in process, wait a few minutes, refresh the page, and proceed only when the message has disappeared.
    2. On the Confirm GCP marketplace connection modal, click Connect. This takes you to your organization in the Pinecone console. Going forward, your usage of Pinecone will be billed through the Google Cloud Marketplace.
  3. Cancel your subscription in the AWS or Microsoft Marketplace:

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Credit card → credit card

To update your credit card information in the Pinecone console, do the following:
  1. Go to Settings > Billing > Overview.
  2. In the Billing Contact section, click Edit.
  3. Enter your new credit card information.
  4. Click Update.
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