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This feature is in public preview.
Every deployment has a dashboard with analytics and an append-only event log. Use them to understand how end users are using the knowledge application and where it can be improved.

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Analytics

The analytics view shows:
  • Active end users over time.
  • Conversation and query volume.
  • Refusal rate, broken down by OUT_OF_SCOPE and BLOCKED outcomes.
  • Most-asked questions.
  • Feedback ratings over time.
  • Per-version traffic and quality trends.
Use analytics to spot patterns: a sudden spike in refusals usually means a content gap or a poorly scoped knowledge base; a drop in feedback ratings after a publish usually means a regression.

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Event log

The event log captures every meaningful action for a deployment. Events include: Events are append-only and timestamped. The dashboard supports filtering and searching by category, version, knowledge base, and outcome.

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Using analytics and events together

A typical investigation looks like this:
  1. Notice an increase in refusals in analytics.
  2. Filter the event log to recent OUT_OF_SCOPE outcomes.
  3. Find common patterns in the refused questions.
  4. Decide whether to add content, expand scope, or adjust manifests.
  5. Edit the deployment, publish a new version, and watch the next round of analytics.

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Exporting and integrations

Analytics and events surface in the deployment dashboard. Programmatic access through the API is also available; see the Reference tab.