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If your organization has continued non-payment on a paid billing plan, Pinecone may deactivate your account. While your account is deactivated, you can’t use Pinecone services, but your data is retained for a limited time so you can reactivate and recover it.

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Data retention after deactivation

When your account is deactivated for non-payment:
  • Your account data is retained for 30 days from deactivation.
  • After 30 days, all account data is permanently deleted. This action can’t be undone.
This 30-day retention period applies specifically to accounts deactivated for continued non-payment. Other deletion flows, such as when you delete resources or end your relationship with Pinecone, follow different retention timelines described in the data deletion policy.
When your account is deactivated, organization owners see this notice in the Pinecone console:
Your account has been deactivated Due to an unresolved payment issue, your account was deactivated and all running indexes have been archived. Please update your payment information to reactivate.
Other organization members see a message asking them to contact an organization owner.

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Reactivate your account

To reactivate your account and preserve your data before the 30-day retention period ends:
  1. Sign in to the Pinecone console.
  2. Go to Settings > Billing > Overview.
  3. Update your payment information or resolve the outstanding balance.
Organization owners and billing admins can update billing details. For help changing how you pay, see Change your payment method.

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API access while deactivated

API requests may fail with a 402 - Payment Required response while your account has a payment issue or is deactivated for non-payment. After you reactivate your account, retry your requests. For general error-handling guidance, see Error handling.

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Contact support

If you believe your account was deactivated in error, contact Support or open a support ticket from the console.

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See also