Change your billing plan

This page describes how to change the billing plan for your Pinecone organization through the Pinecone console. To change your billing plan, you must be the organization owner for your organization.

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Upgrade your billing plan

1. In the Pinecone console, go to Settings > Billing > Plans.
2. Click Upgrade in the Standard plan section. Alternatively, you can Contact Sales to discuss access to the Enterprise plan.

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Downgrade to the Starter plan

Before you can downgrade to the free Starter plan, your organization must be under the Starter plan quotas:

• No more than 5 indexes, all serverless and in the us-east-1 region of AWS.
  • If you have pod-based indexes, save them as collections and then delete them.
  • If you have serverless indexes in a region other than us-east-1, create a new serverless index in us-east-1, re-upsert your data into the new index, and delete the old index.
  • If you have more than 5 serverless indexes, delete enough indexes to bring you within the limit.
• No more than 1 project.
  • If you have more than 1 project, delete enough projects to bring you within the limit.
  • Before you can delete a project, you must delete all indexes and delete all collections in the project.
• No more than 2 GB of data across all of your serverless indexes.
  • If you are storing more than 2 GB of data, delete enough records to bring you within the limit.
• No more than 100 namespaces per serverless index.
  • If any serverless index has more than 100 namespaces, delete enough namespaces to bring you within the limit.
• No more than 3 Assistants.
  • If you have more than 3 assistants, delete assistants until you are below the limit.
• No more than 10 files per assistant.
  • If you have more than 10 files uploaded to an assistant, delete uploaded files until you are below the limit.
• No more than 1GB of Assistant storage.
  • If you have more than 1 GB of Assistant storage, delete uploaded files until you are below the limit.

Once you meet the requirements above, downgrade to the Starter plan as follows:

1. In the Pinecone console, got to Settings > Billing > Plans.
2. Click Downgrade in the Starter plan section.

Your billing will end immediately; however, you will receive a final invoice for any charges accrued in the current month.