Pinecone Support is available to our Standard- and Enterprise-tier customers every workday, Monday to Friday, from 8:00 AM to 8:00 PM Eastern Time. We are closed on US Federal holidays. If you’re an Enterprise customer with an outage, we’re available 24/7.

If you need to reach Pinecone Support, please use the Submit a new request link in the upper right corner of any page in the Support Portal.

Alternatively, you can email us at Please note that requests received via email are prioritized lower than requests received through the web form, so if you need immediate assistance, please use the form.

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