Contact Support
Pinecone Support is available to customes subscribed to a support plan. To upgrade your support plan, go to Manage your support plan in the console and select your desired plan. Before subscribing to a support plan, you must Upgrade your billing plan to the Standard tier.
Our business hours are Monday to Friday from 8:00 AM to 8:00 PM Eastern Time. We are closed on US federal holidays. Customers subscribed to the Pro or Enterprise support plan have 24/7/365 on-call availability, triggered by creating a SEV-1 ticket.
All customers subscribed to a support plan can create tickets in the Pinecone console. To create a ticket, go to the Help center, select Create a ticket, and fill out the form.
If you are not subscribed to a support plan and need help logging into the console, upgrading your support or billing plan, or have questions about billing, please complete the public support contact form and we will respond if necessary.
If you have general questions about the platform, pricing, events, and more, contact our sales team. For inquiries about partnerships, please contact the Pinecone Partner Program.
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