Contact Support
Pinecone Support is available to our Standard- and Enterprise-tier customers every workday, Monday to Friday, from 8:00 AM to 8:00 PM Eastern Time. We are closed on US Federal holidays. If you’re an Enterprise customer with an outage, we’re available 24/7.
If you need to reach Pinecone Support, please go to Pinecone console > Support and click the Submit a request button in the upper right corner.
Alternatively, you can email us at support@pinecone.io. Please note that requests received via email are prioritized lower than requests received through the console, so if you need immediate assistance, please use the console.
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