Manage billing
Downgrade your plan
This page describes how to stop recurring charges by downgrading from a paid plan to the free Starter plan.
To change your billing plan, you must be an organization owner or billing admin.
Requirements
Before you can downgrade, your organization must be under the Starter plan quotas:- No more than 5 indexes, all serverless and in the
us-east-1region of AWS- If you have serverless indexes in a region other than
us-east-1, create a new serverless index inus-east-1, re-upsert your data into the new index, and delete the old index. - If you have more than 5 serverless indexes, delete indexes until you have 5 or fewer.
- If you have pod-based indexes, save them as collections and then delete them.
- If you have serverless indexes in a region other than
- No more than 1 project
- If you have more than 1 project, delete all but 1 project.
- Before you can delete a project, you must delete all indexes and delete all collections in the project.
- No more than 2 GB of data across all of your serverless indexes
- If you are storing more than 2 GB of data, delete records until you’re storing less than 2 GB.
- No more than 100 namespaces per serverless index
- If any serverless index has more than 100 namespaces, delete namespaces until it has 100 or fewer remaining.
- No more than 3 assistants
- If you have more than 3 assistants, delete assistants until you have 3 or fewer.
- No more than 10 files per assistant
- If you have more than 10 files uploaded to an assistant, delete files until the assistant has 10 or fewer.
- No more than 1 GB of assistant storage
- If you have more than 1 GB of assistant storage, delete files until you’re storing less than 1 GB.
Downgrade to the Starter plan
The downgrade process is different depending on how you are paying for Pinecone.It is important to start the downgrade process in the Pinecone console, as described below. When you do so, Pinecone checks that you are under the Starter plan quotas before allowing you to downgrade. In contrast, if you start the downgrade process in one of the cloud marketplaces, Pinecone cannot check that you are under these quotas before allowing you to downgrade. If you are over the quotas, Pinecone will deactivate your account, and you will need to contact support.
If you are paying with a credit card, downgrade as follows:
- In the Pinecone console, go to Settings > Billing > Plans.
- Click Downgrade in the Starter plan section.