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To change your billing plan, you must be an organization owner or billing admin.

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Requirements

Before you can downgrade, your organization must be under the Starter plan quotas:
  • No more than 5 indexes, all serverless and in the us-east-1 region of AWS
  • No more than 1 project
  • No more than 2 GB of data across all of your serverless indexes
    • If you are storing more than 2 GB of data, delete records until you’re storing less than 2 GB.
  • No more than 100 namespaces per serverless index
    • If any serverless index has more than 100 namespaces, delete namespaces until it has 100 or fewer remaining.
  • No more than 3 assistants
  • Within the Starter plan’s monthly ingestion and token limits
    • Your usage must fit within the Starter plan limits for ingestion units, chat tokens, context tokens, and storage. Reduce files or usage until you are within those limits.
  • No more than 1 GB of assistant storage
    • If you have more than 1 GB of assistant storage, delete files until you’re storing less than 1 GB.
  • No more than 2 users
  • No collections or backups (these are automatically deleted as part of the downgrade process)
You do not need to bring Assistant usage (ingestion, tokens, and so on) under Starter caps before downgrading. If you exceed Starter limits after downgrading, new requests may be blocked until usage is within limits.

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Downgrade to the Starter plan

The downgrade process is different depending on how you are paying for Pinecone.
It is important to start the downgrade process in the Pinecone console, as described below. When you do so, Pinecone checks that you are under the Starter plan quotas before allowing you to downgrade. In contrast, if you start the downgrade process in one of the cloud marketplaces, Pinecone cannot check that you are under these quotas before allowing you to downgrade. If you are over the quotas, Pinecone will deactivate your account, and you will need to contact support.
If you are paying with a credit card, downgrade as follows:
  1. In the Pinecone console, go to Settings > Billing > Plans.
  2. Click Downgrade in the Starter plan section.
Your billing will end immediately. However, you will receive a final invoice for any charges accrued in the current month.